Services & Support
ANGEL Learning’s commitment to your success extends beyond our software to a full spectrum of ANGEL services. Our services team partners with our community members to provide personalized service and optimal levels of responsiveness that ensure high satisfaction and consistent results. From your interaction with our award-winning technical support team through every phase of your ANGEL implementation or hosted instance, you will experience the commitment to excellence that sets ANGEL apart.
NEW! Evergreen Training
New for ANGEL LMS 7.4. ANGEL's Evergreen Training provides an institution with on-demand training in their local ANGEL LMS environment, allowing the institution to train faculty and staff whenever and how often as they like. The rich, engaging content is customizable, allowing the institution to train users on just what they want them to know.
Documentation & On-Line Help
ANGEL provides documentation for different uses and audiences, including installation, implementation, and reference material. Field-level help is also available throughout our products to assist users in context.
Customer Support
ANGEL Learning provides all ANGEL administrators with a range of support options to help with their ANGEL implementation including specilized access to to our Support Portal, Knowledge Base, software updates, documentation, and live personnel.
Education & Training
ANGEL’s wide range of training programs meet the varied needs of different types of users. Online self-paced, remote instructor-led, and customized onsite options are available. And with ANGEL Learning's new Evergreen Training option, institutions can train faculty and staff whenever and how often as they like.
Application Hosting
ANGEL Learning provides premier high-availability hosting services for organizations wishing or needing to outsource this important component of an ANGEL implementation.
Implementation
Every new ANGEL community member receives implementation services in order to help the organization assure a successful launch of their new ANGEL implementation. The ANGEL Learning Solutions Team uses a proven framework that includes the process and tools needed to plan, build, and implement ANGEL products.
Program Management
If an organization lacks the resources to manage their ANGEL implementation, or simply wants to leverage ANGEL Learning’s expertise in a more holistic way, our Program Management services can provide a dedicated Program Manager who will assist with managing every detail of the ANGEL implementation.
Technical Consulting
The inherent openness in ANGEL products makes it possible for an organization to control and extend the products to meet institution-specific needs. While we provide tools that allow an administrator or developer to do their own customization, ANGEL Learning can also provide resources to extend an organization’s staff when and where it is necessary.
