ANGEL Learning Wins Excellence Award for Customer Service and Support

For Immediate Release - April 9, 2008

Indianapolis, Ind. – April 9, 2008 – ANGEL®Learning, recognized innovator of enterprise e-learning software and services, today announced that it is the recipient of the first annual Parature Legend Makers Award. Presented by Parature, the global leader in on-demand customer service software, the award recognizes ANGEL Learning for excellence in customer service and support.

“We are proud to have presented the 2008 Parature Legend Makers Award to ANGEL Learning,” stated Duke Chung, Parature CEO and president.  “ANGEL Learning provides its customers support 24/7, 365 days a year. Only one out of every five visitors to their support site is submitting a customer support ticket. Eighty percent are resolving their issues through self-service. This is a true testament to the power of effective self-service. ANGEL Learning has proven they are dedicated to providing their customers the smartest, most effective customer service and support possible.”

Providing responsive, personalized customer support and services are core ANGEL Learning values. The innovative and unique support processes ANGEL Learning has implemented to ensure ANGEL customers receive exemplary support were determining factors in Parature’s selection of ANGEL Learning as the first recipient of its award recognizing customer service and support excellence.

“ANGEL Learning is honored and delighted to receive the first annual Parature Legend Makers Award,” stated Don Scifres, vice president, Services, ANGEL Learning. “Parature is light-years ahead of other service software in both ease of use and in offering a comprehensive solution. We appreciate its flexibility in workflows, routing and alerts. Unlike other software, the real power of Parature is that we can tailor it to our people and processes, rather than the other way around. Parature products and services represent a new way of thinking about customer service where proactive support and self-service are made simple.”

About ANGEL Learning
ANGEL Learning, Inc. develops and markets enterprise elearning software. Our flagship products are the ANGEL Learning Management Suite and the ANGEL ePortfolio system. Our products have been honed by use – with millions of students and instructors served from K to corporate. We enjoy a reputation for creating products with exceptional ease of use, excellent vision into learner progress and for keeping our commitments. ANGEL LMS won the Software & Information Industry Association CODiE award for Best Postsecondary Course Management Solution in both 2006 and 2007 and is the only product to win the award two years in a row. Educators ranked ANGEL first in customer satisfaction in the IMS GLC Learn-Sat awards. ANGEL world headquarters are in Indianapolis, Indiana. To learn more about the ANGEL difference, visit us at www.angellearning.com.

About Parature, Inc.
Parature, the leader in on-demand customer service software, makes it possible for any business to leverage the Internet to provide outstanding customer service. The company’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world.  Founded in 2000, Parature received the 2007 Product of the Year Award from Customer Interaction Solutions magazine and has been named to the Inc. 5000 list of Fastest Growing Private Companies in America. For the past three consecutive years Parature has been on the Washington Business Journal’s list of Best Places to Work. Headquartered in Vienna, Virginia, Parature is at work in organizations of all types and sizes, and helps support more than 8 million end users worldwide. For more information, visit www.parature.com.

Media Contact 
Nancy Schmutzler                                             
Sr. Marketing Communications Specialist          
nancys@angelllearning.com                              
317.333.7332